1) "On the one hand, apocalyptic theories of global imperialism would have us believe that locality is being de-territorialized and subjects rendered into productive and flexible transnational labour by the onslaught of capitalist modernity. Agentive notions, on the other hand, overdetermine the position of the speaking subject and claim the re-territorialisation of the local in specific instances of Cultural Resistance. In this book, I am concerned with neither urban Indian locale, in dialogue with the transnational call centre, I am concerned with the ways in which the practices that signify this dialectic between the ostensible 'local' and the 'Global' are sought to be normalized.
2) "I was in my I late twenties, and I wondered as to why eighteen-year-old men and women went to work. Why did students who should have been lounging in parking lots, or riding motorbikes on the streets, us closing at the back of class go to work? Why did people stay up late in order to go to work at night? What cruel forms of just-around-the-corner desires animated this relentless movement and the will to slay sleep"
3) Flexibility in this analysis is thus not just the' extensive tendency to the temporary contractual neighbour and the high level of fluidity in the job market'(upadhya and vasavi 2006: I). Flexibility in this account is the word that the workers were formed every night or day, even as days and nights turn into weeks, months, and sometimes years in the will to perfect the ability to be flexible"
4) the middle-class population that has been absorbed, and fostered by the call centre economy in India, is perhaps best described as one consisting of this new set, arising breed that forms and Essential foil, and successor to an older, relatively coherent understanding of what " middle class" connoted- classically, a Nehruvian civil Service-oriented salariat, short on money but long on institutional perks (Mazzzarella 2005:13). This new breed was brash, young, consumerist, and unsteady while also simultaneously more voluminous than the older middle class, given that its borders were far more elastic
